Frequently asked questions

How long is shipping? We ship fast!!! An email with tracking details will be sent within 24 hours. Orders are shipped out within 24 hours. Standard shipping is 3 to 5 business days and Express shipping is 1-2 business days. How long do extensions last? Our Virgin Hair is 10A top quality, your extensions will last one year or longer with proper maintenance and care. How to care for your extensions? Always Co-wash your virgin/raw hair prior to installation for best results. Straight/Body Wave •Wash & condition hair at least once a week using a sulfate free, moisture-rich product. •avoid tangling the hair, rinse thoroughly. • apply a dime-sized amount of oil to lock the moisture in. • Do not use excessive oils on your hair it will cause a hair to weigh down and become stiff. allow hair to air-dry Curly •DO NOT comb or brush hair while dry, it will cause the hair to frizz and break off. •Wash and condition using a moisture-rich conditioner, comb hair starting with the ends working your way up to the roots. •leave conditioner in for at least 15 minutes, do not tangle the hair. Rinse thoroughly. •scrunch hair gently to enhance the curls. •while damp apply a dime-sized amount of dime size amount of anti-frizz, alcohol free hair serum. •Allow to air-dry •DO NOT use excessive amounts of oil, it will cause the curly hair to matt. Lace Wigs, Frontals & Closures Lace is delicate and easy to damage. It is very important to have it installed by a professional. The hair is only attached to the lace by a knot. If you over process your knots you will experience serious hair loss. Do not comb or brush your lace too hard. Bedtime Care Always sleep in a satin / silk scarf or bonnets to maintain the longevity of your extensions. For bouncy waves Style with Flexi Rods or pin curls overnight.